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Top 5 Challenges
Top 5 Challenges

in Travel & Tourism Today

We accelerate sales for Fortune 100 brands and retailers. So, we’ve become experts at solving sales and service challenges, just like those travel and tourism businesses are facing today.

Here are the Top Five Travel & Tourism Challenges our teams are resolving today. If anything hits home, click through to learn how we’re doing it, or schedule a meeting to discuss your specific needs in detail. We hope you find this helpful.

How do I connect in-person and online sales and service?
1
#1

How do I connect in-person and online sales and service?

Online channels and social media are now driving much of the travel industry. Yet, people still want a personal touch when it comes to service. It’s an omnichannel world and everything has to be connected – travel details, reservations, amenities, options, payment, and more. So how do you connect all your channels effectively? That’s the secret

My sales team is not consistently great.
2
#2

My sales team is not consistently great.

You’re not alone. But maybe the solution isn’t scouring the market for a few more good people. Maybe it’s incorporating an entirely new concept in sales and service. One that optimizes the great people you have, costs less than staffing up, and picks up the slack whenever and wherever you need support.

The competition is coming at me from all directions.
3
#3

The competition is coming at me from all directions.

The travel industry moves in more directions than ever before. So, what is your competitive edge? How are you upping the game? Today, you better find ways to distinguish your leadership, up your service level, and make travel easier, more convenient, and more rewarding for your valued customers.

I want to leverage data, I’m just not sure how.
4
#4

I want to leverage data, I’m just not sure how.

Data brings Insights about your company, your customers, and your competition so you can make more informed decisions to increase sales. But few travel businesses have the technology and bandwidth to do it in-house. The right solution can help you turn data into insights that lead to immediate bookings, stronger relationships, and repeat business.

I need to reach more customers in more places.
5
#5

I need to reach more customers in more places.

It’s getting harder to be there for customers who are looking to do business on their terms, which might not be stepping inside your doors. So, reach out to them! We’ll build a client engagement program that can feature special events, pop-up installations, personalized online experiences, we can even show you how to provide great service and support over smartphones and tablets.

VIBA

Travel & Tourism's First Interactive Digital Engagement Solution

  • What if…

    you could clone your most knowledgeable agent and station that person in every sales office or at every sales desk?

  • What if…

    you could connect with travelers and guests anywhere, anytime – 24/7/365?

  • What if…

    you could turn websites, signage, kiosks, advertising, even room keys into live engagements featuring expert agents, reservations, amenities details, dining options, and more.

  • What if…

    you could eliminate virtually every barrier to serving your customers?

If you’re experiencing any of these Top Five Challenges or facing any other sales and service issues, we’ll help you build solutions to answer them.

More about how we move the needle for Fortune 100 companies.

T-ROC drives performance for many of the world’s leading companies. Our sales, service and technology entrepreneurs will do the same for you. Every solution we engineer and every service we bring you exists to optimize service and accelerate performance – on property, in the office, online, and everywhere you do business.

Our omnichannel solutions include: