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Guide To Scalable, Measurable, Affordable Retail Staffing

It’s time to reimagine staffing with solutions that unite people and technology

Retail staffing is more difficult than ever. The talent pool has dwindled. Customers are more demanding. Retaining the great people you have is hard enough, let alone recruiting, hiring, training, and onboarding new staff the moment your needs ramp up. Not to mention, scaling your workforce in ways that allow you to be fluid and cost-smart in an age when that will make or break you.

It's time to rethink staffing. It’s time to put the right people in the right positions, find new ways to optimize their talent, and leverage new technologies to give customers what they want – great service everywhere and every way they shop.

Six key elements of effective retail staffing – today, tomorrow, next year.

You need them and we have them.

One, VIBA – the world’s first digital engagement solution. VIBA transforms phones, mobile devices, and websites into one-on-one sales experiences. Customers scan a QR code on any product or display and instantly connect with a Live Agent. They can watch product demos, go over options, and get all their questions answered. VIBA is staffing up without staffing up! Plus, it supports the great teams you already have in place. Oh yeah, we’ll also add a link to your website to reach those 3 a.m. sofa shoppers!

Two, TROC’s nationwide footprint. We have a pool of trained professionals deployed across all 50 states, and our outsourced staffing services extend into Central and South America. When you need top talent, we’re ready on the spot. Scale up and scale back as your needs shift with seasonal, project, event and part-time staffing options.

Three, we do all the heavy lifting – recruiting, vetting, drug testing, interviewing, training, onboarding, and providing continued education. By the time our teams get to you, they’re prepared to crush it for your retail business.

Four, we can fill every position you need to improve service and streamline operations. Full-time, part-time, seasonal, event staffing, promotional staffing, experiential staffing, the TROC talent pool runs deep. Plus, VIBA can be used to support your teams without requiring new hires.

Five, we bring world-class training to your teams. TROC operates one of the most comprehensive and customizable retail staffing training programs in the industry. From classroom instruction to mobile training to hands-on teaching, every TROC professional comes to you motivated and educated.

Six, you see it to believe it! We deploy the latest technology to manage staffing end to end. From talent acquisition to training to performance metrics, we leverage software and solutions to bring you great hires and crystal-clear reporting that drills down performance and ROI.

Staffing isn’t just about the best people, it’s also about the right people.

Who do you need?

VIBA

The digital platform that instantly becomes your goanywhere sales team. Connect with customers in stores, at home, at events, anywhere they shop. VIBA is a 24/7/365 sales and service dynamo.

Sales Reps

Who bring customers a deep understanding of your brand and products.

Brand Ambassadors

Who embody the DNA of your brand in stores, online, at events, running demos, launching products.

Field Reps

Who leverage proprietary software and data solutions to provide real-time insight into your merchandising, stores, and staff.

Mystery Shoppers

Who engage your sales and service staff and report back on what it’s like to be a customer.

Store Reset Teams

Retail ninjas who transform your stores into entirely new customer experiences overnight.

Assembly Technicians

Put together bikes, fitness gear, home furnishings and other items faster, more reliability and more cost-effectively.

On-Demand and On-Point

As your outsourced staffing partner, we promise you the same talent, best practices and commitment that has led to TROC retail staffing leadership.

Top 95% Sales Performance In The Category

We own and operate hundreds of retail locations nationwide. We don’t just find you top talent, we staff our own stores, too.

36,000 Units/Week Pedaling To Assembly Gold

When the world’s largest retailer need help assembling bikes, we built the program. It started with 30 Assembly Technicians. We now run 500+ stores with 250 techs delivering up to 36,000 units a week.

Record Pace & Rave Reviews

When a top tech brand wanted to create experiential stores, we became their experiential staffing resource, hiring and training 175 team members.

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Outsourced staffing proven in our stores and prepared for yours.

No other outsourced staffing resource puts its money where its mouth is like TROC. We use our retail staffing solutions to drive performance in our own stores. The people we bring you are the people we count on, too. That’s why the world’s top brands and retailers call on TROC for on-demand staffing. If you’re finding it harder and harder to recruit and retain top talent, we can help. Step one is to talk a little more about how.


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TROC On-Demand Staffing Services

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